D Shell Science wants you to be happy with your purchase. We make every attempt to process and ship your orders as fast as possible. If your order is in stock, it will usually ship same-day. We guarantee that your order will be shipped within 3 days, if it is not you will be contacted. For most orders we use USPS First-Class Mail Parcel, we have found that this is not only the cheapest shipping solution available but also one of the fastest. Using this option allows us to offer better shipping prices to our customers and with an average delivery time of 2 and half days, the Postal Service is absolutely comparable to other shipping solutions. We also offer FedEx shipping options.

      The United States Postal Service offers tracking on most orders, usually this is viewable on their website: www.usps.com. In some cases it may only be viewable by visiting a Post Office. In those cases that you are seeking information as to the whereabouts of your order, please contact us at sales@dshellsci.com in an e-mail containing your order information and we will send a PDF containing the full tracking information of your order.

       If you choose specifically USPS or FedEx we will make every attempt to ship your order via that method, however sometimes it may be shipped using a different option. A relatively small number of orders have shipping related problems, however it is not unknown. These are handled on a case-by-case basis. We try to solve these problems as quickly as we can, and attempt to provide maximum satisfaction to our customers. We have noticed that about 1 out of every 200 orders has a shipping related problem.

       For orders hand-delivered, a signature will be requested.